Return Policy

At Babydreambd, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a smooth and simple return process.

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✅ Eligibility for Return

You may request a return if:

• The item is damaged, defective, or not as described.

• The product is unopened, unused, and in its original packaging.

• You contact us within 3 days of receiving the product.

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❌ Non-Returnable Items

Certain items are not eligible for return:

• Used or washed products.

• Items without original packaging.

• Diapers, baby food, undergarments, or hygiene-sensitive products.

• Discounted or clearance items (unless defective).

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Return Process

1. Contact us via phone, email, or Facebook Messenger within 3 days.

2. Provide order number, photo/video of the item, and the reason for return.

3. We’ll review your request and guide you on next steps.

4. Return shipping may be required for exchanges (cost borne by customer unless item is faulty).

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Refunds

• Once your returned item is received and inspected, we will notify you of the refund approval.

• If approved, the refund will be processed within 5–7 business days via your original payment method or bKash/Nagad.

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Exchange Policy

• We allow product exchanges for size or color (if available).

• Exchange requests must follow the same return eligibility and process.

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